Overview
This Privacy Policy applies to information collected by our massage therapy center (“we,” “us,” or “our”) through our website, in-person visits, product or service purchases, and other communications with us.
This Privacy Policy describes:
- How we collect, use, retain, disclose, and protect your Personal Information
- Your privacy rights
- How the law protects you and your privacy rights
Please read this Privacy Policy carefully. By using our website, purchasing our products or services, visiting our center, or communicating with us, you acknowledge this Privacy Policy and our collection and use of your personal information.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. When we make changes, we’ll post the updated policy on our website and update the Effective Date. We may notify you of significant changes via email or through our website. Changes are effective when posted on this page.
Minimum Age
Our website and services are not intended for individuals under 14 years of age. We do not knowingly collect information from children under 14 without parental consent. If you believe we might have collected information from a child under 14 without proper consent, please contact us.
Types of Information We Collect
Personal Information
We collect information that identifies or relates to you and your household or device, including:
Basic identifiers:
- Name, address, email address, phone number
- Online identifiers and IP addresses
- Account information and login credentials
Detailed record information:
- Physical characteristics
- Date of birth
- Payment information
- Visit history
Protected classification characteristics:
- Age
- Medical conditions or physical limitations
- Pregnancy status
Health information:
- Physical health conditions
- Activity patterns
- Treatment preferences and considerations
Commercial information:
- Appointment history
- Purchase records
- Service notes
- Customer preferences
- Payment records
- Survey responses
Internet activity:
- Browsing history
- Interaction with our website
Geolocation data:
- Physical location information
Usage Data
We also collect anonymous website and app activity that isn’t linked to specific individuals, including:
- Device information
- Browser type
- Time and date of visits
- Pages viewed
How We Collect Information
Directly from you
- Through our website
- When you visit our center
- Before and during treatments
- When creating an account
- When making appointments
- During purchases
- In communications with us
Indirectly
- When you visit our website
- Through cookies and similar technologies
- From service providers
How We Use Your Information
We use your information for the following purposes:
To provide our services:
- Identify and communicate with you
- Maintain your account
- Process payments
- Deliver requested services safely and effectively
- Record treatments for future reference
To improve our offerings:
- Better understand your preferences
- Tailor services to your needs
- Maintain service quality
- Resolve issues quickly
For business operations:
- Send marketing materials and special offers
- Process transactions
- Maintain records
- Analyze usage patterns
- Protect our business
For legal compliance:
- Respond to legal requests
- Meet regulatory requirements
- Maintain security measures
Text Message Communications
If you opt-in to receive text messages from us, we’ll use your mobile number to send appointment information and promotional messages. You can cancel text messages at any time by replying “STOP” to any message. Standard message and data rates may apply. For assistance, reply “HELP” or contact us directly.
Data Collection Technologies and Cookies
Cookies
We use both session cookies (temporary) and persistent cookies (stored longer-term) to enhance your experience. Cookies help us recognize you, remember your preferences, and provide a more personalized experience. You can control cookies through your browser settings.
Log Files
We use log files to diagnose errors, manage sessions, and analyze advertising efficiency, including:
- IP addresses
- Browser types
- Referring pages
- Date and time information
Sharing Your Information
We may share your information with:
- Service providers who help us operate our business
- Payment processors
- Marketing partners
- Analytics providers
We share information only as necessary to provide our services and only under written contracts requiring confidentiality.
We do NOT sell your personal information to third parties.
We may also disclose information:
- To comply with laws or legal processes
- To protect our rights or safety
- In connection with a business transfer or acquisition
- With your consent
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access: You can request confirmation of whether we process your information and access to that information.
Right to Know: You can request details about what information we collect and how we use it.
Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
Right to Correct: You can request correction of inaccurate information.
Right to Opt-Out: You can opt-out of:
- Targeted advertising
- Sharing of your personal information
- Automated profiling
Right of Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise these rights, please contact us using the information in the “Contact Us” section.
Security of Your Information
We implement reasonable security measures to protect your information. However, no internet transmission is completely secure. You share information at your own risk.
Your responsibilities include:
- Protecting your password
- Logging out of shared computers
- Minimizing sensitive information you share
Links to Other Websites
Our website may link to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact us.
Thank you for taking the time to read our Privacy Policy. We value your trust and are committed to protecting your privacy.