Customer Bill of Rights
Thank you for choosing us for your wellness journey. We are committed to providing you with a safe, professional, and stress-free experience.
Your Rights During Service
You Control Your Experience
- Communicate your preferences clearly to your service provider
- Undress only to your level of comfort – effective service can be provided regardless of attire
- Service providers will leave the room during undressing
- Request adjustments to pressure, room temperature, lighting, and music volume anytime
- You may bring a companion to your service (subject to local requirements)
Safety and Professionalism
- Proper draping will be maintained throughout your service
- Service providers follow strict boundaries regarding treatment areas
Our Commitment to You
Professional Service Standards
All service providers:
- Are licensed professionals
- Have passed our Code of Ethics training
- Have undergone criminal background checks and employment verification
- Maintain professional relationships with clients
- Respect client confidentiality
- Regularly pursue continuing education
Zero Tolerance for Misconduct
- Service providers will not engage in personal or sexual conversations
- No inappropriate touching or conduct
- Your service provider will immediately terminate service if you display inappropriate behavior
If Concerns Arise
We Take Action
- Trust your feelings if something doesn’t seem right
- Options for reporting concerns:
- Speak directly with your service provider if comfortable
- Talk to the manager, supervisor, or front desk staff
- Contact customer service at our corporate office
- We pledge to be transparent about your options
- Any practitioner facing allegations will be immediately suspended pending investigation
- We will assist in contacting authorities when appropriate and cooperate fully with investigations
Your Responsibilities
- Please arrive on time for appointments
- If late, we’ll try to accommodate you, but service time may need adjustment
- You must demonstrate appropriate, respectful behavior
We are dedicated to upholding the highest standards of service and ethics in our industry. Our commitment is to ensure every client enjoys a safe, professional, and rejuvenating experience with us.